Frequently Asked Questions (FAQs)

1. Is an account required to place an order?

No, you can shop as a guest without creating an account. However, having an account provides added benefits such as order tracking, saved information, and quicker checkout.

2.) What payment options are available?

We currently accept:

• Cash on Delivery (COD)

• Fonepay QR

3.) What if my payment cannot be completed?

If your payment attempt fails, please retry after some time and make sure your account balance and payment details are correct. Contact customer support if the issue continues.

4.) How long does order processing and delivery take?

Orders are usually prepared and dispatched within the same day. Delivery duration may vary depending on your location and the time the order was placed.

• Inside Valley: 1–2 working days

• Outside Valley: 1–6 working days

5.) Do you deliver outside Nepal?

Yes, international delivery service is available. Extra shipping and customs charges may apply depending on the destination country.

6.) What should I do if an item is missing or incorrectly delivered?

If your package contains missing or incorrect items, kindly contact customer support (9801181436, 9801181438) with your order detail and product details for further help.

7.) What happens if the item I receive has a defect?

If you receive a product with a manufacturing defect, please notify us within 3 days after delivery along with clear photos of the issue. Eligible items will be reviewed for replacement or exchange.

8.) How can I exchange or return a product?

For exchange or return assistance, please reach out to our support team with your order details and reference number.

9.) Do you provide loyalty rewards or special offers?

Currently, we do not offer loyalty points, reward programs, or gift vouchers.

10.) Is my personal data protected?

Yes, your information is securely protected using encrypted security systems to keep your personal details safe and confidential.